Terms & Conditions
The terms and conditions regulate the relationship between Travel Ideology and its owner/s (`us`) and the customer (`you`). By accessing, browsing, using and/or booking/ordering a tour or event with us or through a travel agent or Travel Ideology representative, you acknowledge that you have read, understood and agreed to these terms and conditions.
1. BOOKING AND ORDERING
Booking and ordering can be made through our website, via email, by phone or via third party where our products are bookable (e.g hotels, travel agents, third party website).The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due. You need to be at least 18 years of age to be able to make a booking.
General Conditions
These booking conditions represent the entire agreement between the client and Travel Ideology and its owners (the tour operator). Travel Ideology will be responsible to the client for supplying the services as described on our website, except where such services cannot be supplied, or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of Travel Ideology. In such circumstances, we will do our best to supply comparable services and itineraries, and there shall be no refund in this situation. Travel Ideology and its agents (collectively ‘TI’) act only as an agent for the client and upon the express condition that Travel Ideology shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party which supplies any goods or services for this trip). Without limiting the foregoing, Travel Ideology does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the client. Please note that if you arrange for payment through an unaccredited agent, the unaccredited agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us, and the travel agent has no authority, expressed or implied, to receive monies on our behalf. There is no liability on our part, in respect of any monies paid to your travel agent. The company reserves the right to cancel any ticket or booking, or to refuse to carry any client where payment has not been received by the company within the specified time. The company reserves the right to amend or cancel tours at any time.
2. TERMS OF PAYMENT
Day Tours
For booking of our day trips, the full amount will be charged upon booking and all sales are final. Any prices are quoted in Australian Dollars (unless otherwise noted), include GST and compulsory taxes where applicable and supersede all prices previously advertised. Please check the exact price of your tour at the time of paying balance.
3. CANCELLATIONS TERMS
We must receive your cancellation notice in writing by email. Your cancellation date/time will be the date/time on which you send the notice. Under exceptional circumstances, we may be able to change the date or change the passengers.
No-show No refunds are issued in the event that you fail to participate in the tour you have booked. `No-show` will be charged 100%.
Cancellation and changes by us It is unlikely to happen, but we reserve the right to cancel or make amendments to any tour due to circumstances over which we have no control. Should such cancellation or significant amendment occur, we will provide you with immediate notification. Such cancellations or changes may occur due to circumstances like eg:
Adverse weather and conditions Most of the time, inclement weather will not affect any of our tours. However, we reserve the right to cancel our tours in the event that the weather is severe.
Flooding Flooding in Sydney and its surrounds can limit access to the areas we take our customers. Where safety or access is deemed an issue, we reserve the right to cancel affected tours.
Bush fires Bush fires in Sydney and its surrounds can limit access to the areas we take our customers. Where safety or access is deemed an issue, we reserve the right to cancel affected tours.
Total Fire Bans Our wombat tours requires access to a park that is closed in the event of a total fire ban. If a total fire ban is in place, this tour will be cancelled.
Road Closures At times, roads may be closed that may increase drive time and tour times. We also reserve the right to cancel tours in this case.
National Park Closures Many of our tours take place in national parks and at times these become temporarily closed. When this happens, we reserve the right to substitute an alternate location.
Illness or injury of the guide/tour leader Medical incidents or limitations to the tour leader may require a leader to be replaced. In the event of such an incident a leader will be sought who has the same skill set and knowledge. The tour or event might be cancelled if we fail at replacing the guide. In such scenario your total cost will be refunded.
Force majeure
Us
Circumstances over which we (or our partners) have no control, e.g. weather conditions, breakdowns, labour disputes and the equivalent (Force Majeure) may result in cancellation or major amendments. In the case of a Force Majeure, we will contact you as soon as possible with the offer of an alternative trip, or in the more severe cases, we may have to cancel your trip. Most cancellation insurance policies do cover Force Majeure. If your trip is cancelled due to a force majeure, please contact your insurance company to ask them if they will compensate you.
You
If you have a Force Majeure section in your policy, you will generally be covered for the sudden and unforeseen occurrence of war, invasion, military rising, rebellion, climatic conditions and act of nature, all of which must happen for the first time after the date you bought your policy. Most travel insurance policies will only allow you to cancel your trip for a limited number of reasons, such as your death, injury or illness or that of a close relative or travelling companion.
4. OBLIGATIONS & LIABILITY
THE CUSTOMERS OBLIGATIONS
You are obliged to familiarise yourself with the terms of sale for each activity, and to convey this information to other participants you have booked/ordered on behalf of.
You are obliged to comply with the instructions given by the guide
The overall responsibility for the safety of the group belongs to the guide. For the guide to take responsibility for the entire group, each participant is obliged to follow any instructions given by us and, the guide/tour leader.
Tour Participation, Exclusion and Release
Children under eighteen (18) years of age must be accompanied by an adult unless we have agreed otherwise. Clients with disabilities are welcome on Travel Ideology tours provided they do not require special assistance from Travel Ideology personnel. You must advise Travel Ideology at the time of booking if you are affected by any condition, medical or otherwise, that may affect your enjoyment of the tour or its enjoyment by others. Failure to do so may result in the termination of your travel arrangements without any liability on the part of Travel Ideology. Travel Ideology reserves the right at its discretion to exclude from a tour, or to terminate the travel arrangements during the course of the tour without refund, of anyone who:
- who may need services or facilities that are not available
- fails to comply with the reasonable instructions of Travel Ideology personnel
- engages in illegal or undesirable behaviour.
Anyone so excluded will be required to disembark at a safe public location, transport from which will be wholly their responsibility. You agree that Travel Ideology is released from all liability for, and you agree not to hold Travel Ideology responsible for, termination of your travel arrangements in accordance with the previous condition, or any decision made by Travel Ideology. You agree that our Travel Ideology owners or Representatives may take photographs and films of you while you are on holiday and that these may be used in our brochures and/or advertising or publicity material or online without obtaining any further consent or payment in respect of such photographs and/ or films. Any cancellation of additional services booked prior to and after your tour booking, such as pre/post accommodation and transfers, that are cancelled within 14 days of tour departure incur a 100% cancellation fee. These cancellation fees are in addition to any cancellation fees that may be charged by your travel agent.
Smoking
Government regulations prohibit smoking, including e-cigarettes, inside tourist vehicles. If you need to smoke, let the driver know and we can pull over where it is safe and practicable to do so, so that you can smoke.
Seat Belts
Government regulations enforce the wearing of seat belts. As such you agree that you and all of your party will comply.
Luggage
We are happy to pick you up or drop you off at the airport or cruise terminal so that you can maximise the precious time you have in Sydney. If we are doing so, please ensure that you confirm any luggage requirements prior to booking. Otherwise, you agree that Travel Ideology is not responsible for delays or costs in organising for storage and transport of your luggage.
5. ACCEPTANCE OF RISK
All outdoor activities like those we offer, carry inherent risks. We operate a robust safety management system and always try to reduce risk, however we cannot mitigate all risk from our trips. By participating in our trips you acknowledge a degree of personal risk. By booking or ordering a trip with us you acknowledge that participation in our activities involve risks above and beyond those encountered on a more conventional holiday. We do not assume any responsibility for accidents that are caused by customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure) unless the accident is due to serious negligence by the guide.
6. INSURANCE
Personal travel insurance is not included in the tour price for our trips and events.
Travel insurance and cancellation insurance
Please note that cancellation cover or individual travel insurance is not included in our prices. It is therefore strongly recommended to ensure that your personal travel insurance covers all of the activities you expect to participate in.Please also check if your travel insurance cover you in case something goes wrong and you need to cancel your tour with us before you head off.
7. COMPLAINTS
If you are not happy with our service provided, complaints must be made immediately to us written per mail, the guide or tour leader, otherwise you forfeit the right to complain. In addition, written complaints must be made within 15 days of returning home, unless there are special reasons for extending the time limit.
8. PRIVACY STATEMENT
This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
What type of personal data is collected?
Your name, nationality, telephone number, email address and details of the services you have purchased from us or which you have enquired about.
How do we collect personal data about you?
You may volunteer this information when you request information from us, contact us, make a booking, register interest for our services, connect with us via social media or by speaking to us.
Why do we collect and use personal data?
We collect personal information only to the extent necessary to deliver the services, products, or information you (or an agent or other passenger booking on your behalf) request. We do not share, sell or rent information to any third parties for the purposes of direct marketing.
Security of Information
The personal information that you provide us is held securely. All transfer of your payment information when booking via our website is done through a secure server using the Secure Sockets Layer (SSL).
How long do we keep your personal data?
We will keep your data only for as long as it is necessary for the particular purpose or purposes for which we hold it unless there are any legal or operational reasons to hold it for a longer period. At the end of that period the data that we hold will be securely destroyed.
Do we share your data with anyone?
We will share your personal information with our local suppliers and our own guides as they will need that in order to perform the services you have asked for. We also need to share some of your information with selected third parties including:
Our accountant
When you book/order a trip or event with us some of your data will be processed by our accountant. The processing is necessary for compliance with a legal obligation they are obliged to. Our accountant will keep these data for a certain period of time. At the end of that period of time the data will be deleted.
The Online Booking System we are using
We use Ticketing Hub to offer online booking services, so when you make a booking at our website some of your data (name, email address, nationality) will be shared with Ticketing Hub.
Access to, unsubscribing and correction of your personal information
You may access, update, and/or correct all your personal information at any time.
IP Adresses & Cookies
When you visit our websites we use cookies. Cookies are small text files placed on your computer by us or our partners. Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally. By using our websites, you agree to us using cookies as set out in this statement.
Contacting us
Travel Ideology PO Box 1377, Macquarie Centre NSW 2113 Calling us on + 61 1300 872 843 | E-mail: [email protected]
9. JURISDICTION AND CHOICE OF LAW
The Contract incorporates these terms and conditions, which are governed by the laws of NSW, Australia and the parties agree to the exclusive jurisdiction of the Courts of NSW, Australia. You agree that you will bring any claims and/or disputes that you submit to the exclusive jurisdiction of NSW, Australia.
